GET includes grade 0 and grades 1 to 9 while FET includes grades 10 to 12 and other vocational training facilities that are not considered higher learning. Education levels in South Africa. Department Of Education Phone and Map of Address: 123 Schoeman St, Gauteng Central, Gauteng, 0002, South Africa, Pretoria, Business Reviews, Consumer Complaints and Ratings for Education Departments in Pretoria. Department of Education employees should refer to our Staff Complaints Procedure (PDF 2.67MB) for information about the process to follow when making and managing work-related complaints (staff only). National Department of Health: Office of Health Standards Compliance 7 | Page 5. Staff complaints. National Office Address: 222 Struben Street, Pretoria Call Centre: 0800 202 933 | callcentre@dbe.gov.za Independent schools must comply with the sections of the South African Schools Act (SASA) relating to independent schools, as well as conditions for registration and other applicable provincial legislation. Featured Articles, Statutory bodies | 81 comments. Help to make a complaint. Contact Now! For help to lodge a complaint, there are support services available. Here is a complete list of Ombudsman in South Africa which will help with anything from Banking and pension payment issues to banking, sectional title, credit and even vehicle related issues. In South Africa: All organisations, including independent schools, must abide by the Constitution and the Bill of Rights. List of Ombudsman in South Africa that can help with any complaints you may have. If you would like to make a complaint relating to a staff member’s behaviour or conduct you can contact Standards and Integrity. Complaints Management Protocol and Guidelines, 2017 Page 6 7.4.3 Only if the complainant is not satisfied with the handling or outcome of their complaint by the school, he or she may escalate the complaint to the next level. LEGAL AND POLICY FRAMEWORK The constitutional, legislative and policy framework for the Complaints Protocol is as follows: 5.1 The Constitution of the Republic of South Africa (Act 108 of 1996). You can report violence, abuse, alcohol and drug abuse, vandalism and complaints regarding corruption, at schools to the Call Centre's toll-free number 0800 45 46 47 from Mondays to Fridays, between 7:30am and 4pm. South African Council for Educators Private bag X 127 CENTURION 0046. our name Your address Telephone number/ cell number Your email address (if any) Date LETTER OF COMPLAINT. South African National Department of Basic Education. Please consider the options listed below before contacting the relevant area for your complaint. If you're not sure who to contact to make a complaint or provide feedback, for example if it’s not about a school or preschool, you can contact the general enquiry line on 1800 088 158 or email education.customers@sa.gov.au for help. T: 9264 4740 E: complaints@education.wa.edu.au. Standards and Integrity Directorate. Complaints about childcare or early childhood education services If you are concerned about your education, care or licensed children's service, you should raise your concerns with the service first. 7.5 Level 2: Handling of a complaint at district office level 7.5.1 At district office level the following are dealt with: According to the official grouping by the Department of Basic Education (DBE), there are two bands. If your complaint cannot be resolved by the service, you should then raise it with the Department. 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